Ep 119: Advanced e-commerce delivery, with Milkman founder and CEO Antonio Perini

Antonio Perini, CEO and founder of Milkman, joins me to talk about advanced e-commerce delivery options: Competing on delivery service levels Flexible delivery options Giving customers the power to reschedule deliveries The personalised delivery experience Making flexible, time-slot delivery work in practice The premium on flexible delivery options Consolidating deliveries for residential addresses Transparency of delivery pricing An overview of the Italian delivery sector The complexity of Italian logistics, including delivery density First-time delivery success rates and driver punctuality rates Porch piracy