Ep. 12 - Improving Agency Operations With Technology, Data, and Automation w/ Bear Forsyth

Head of Operations at ORM, Andrew “Bear” Forsyth, calls in from the UK to talk to Brent about his journey into operations and his approach to technology, data and change management in a modern agency, including:Bear’s journey from a resource manager at the Olympics to his current roleHis love/hate relationship with spreadsheets and the need for a more reliable solutionSolving the problem of siloed, incomplete dataThe need for automation and how he approaches implementation of new tools The different metrics Bear uses to measure successSelling people on change Hosted on Acast. See acast.com/privacy for more information.