Ep 123: John Hagel on adopting a Silicon Valley strategy

John Hagel, leader at Deloitte's Centre for the Edge, shares insights into how successful Silicon Valley companies plan for the future: The power of the customer How technology is helping the customer The strategic approach of the most successful technology companies The "zoom in, zoom out" strategy Creating a vision for the future Predicting the future for your business Also in this episode, US Postal Service Postmaster General Megan Brennan talks about the USPS's recent Q3 results, including trends in letter and parcel volumes.