EPISODE · Apr 29, 2026 · 14 MIN
Ep. 124 - What to Do When a Client Says “I’m Not Improving”
from The EP Growth Podcast · host Ryan McCathie
One of the toughest moments as an EP is when a patient says, “I’m not improving.”It can quickly shake your confidence and if handled poorly, it can cost you the patient.In this episode, we break down a simple, practical approach to handling these conversations. You’ll learn how to respond without becoming defensive, how to better understand what the patient is actually saying, and how to adjust your plan to rebuild trust and momentum.If you’ve ever felt unsure in this situation, this episode will give you a clear way forward.
What this episode covers
One of the toughest moments as an EP is when a patient says, “I’m not improving.”It can quickly shake your confidence and if handled poorly, it can cost you the patient.In this episode, we break down a simple, practical approach to handling these conversations. You’ll learn how to respond without becoming defensive, how to better understand what the patient is actually saying, and how to adjust your plan to rebuild trust and momentum.If you’ve ever felt unsure in this situation, this episode will give you a clear way forward.
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Ep. 124 - What to Do When a Client Says “I’m Not Improving”
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