Ep. 124 - What to Do When a Client Says “I’m Not Improving” episode artwork

EPISODE · Apr 29, 2026 · 14 MIN

Ep. 124 - What to Do When a Client Says “I’m Not Improving”

from The EP Growth Podcast · host Ryan McCathie

One of the toughest moments as an EP is when a patient says, “I’m not improving.”It can quickly shake your confidence and if handled poorly, it can cost you the patient.In this episode, we break down a simple, practical approach to handling these conversations. You’ll learn how to respond without becoming defensive, how to better understand what the patient is actually saying, and how to adjust your plan to rebuild trust and momentum.If you’ve ever felt unsure in this situation, this episode will give you a clear way forward.

One of the toughest moments as an EP is when a patient says, “I’m not improving.”It can quickly shake your confidence and if handled poorly, it can cost you the patient.In this episode, we break down a simple, practical approach to handling these conversations. You’ll learn how to respond without becoming defensive, how to better understand what the patient is actually saying, and how to adjust your plan to rebuild trust and momentum.If you’ve ever felt unsure in this situation, this episode will give you a clear way forward.

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Ep. 124 - What to Do When a Client Says “I’m Not Improving”

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This episode is 14 minutes long.

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This episode was published on April 29, 2026.

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One of the toughest moments as an EP is when a patient says, “I’m not improving.”It can quickly shake your confidence and if handled poorly, it can cost you the patient.In this episode, we break down a simple, practical approach to handling these...

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