Ep 125: Amazon insights with Cooper Smith from L2 Gartner

from Postal Hub podcast · host Postal Hub Podcast

Cooper Smith, Director of Amazon Intelligence at L2 Gartner, is back to talk about Amazon, delivery, omni-channel and much more: Trends in click-and-collect and return in-store Amazon's weakness in omni-channel What US retailers can learn from UK retailers in the omni-channel retail experience How do retailers give customers the most purchasing and fulfilment options? Cost incentives relating to e-commerce shipping Geo-targeting of customers Speed of delivery offered and the speed that customers want Free delivery thresholds and membership programmes Customer service in retail Amazon delivering the last mile

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This episode is 16 minutes long.

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This episode was published on September 10, 2018.

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