Ep 125: Amazon insights with Cooper Smith from L2 Gartner

Cooper Smith, Director of Amazon Intelligence at L2 Gartner, is back to talk about Amazon, delivery, omni-channel and much more: Trends in click-and-collect and return in-store Amazon's weakness in omni-channel What US retailers can learn from UK retailers in the omni-channel retail experience How do retailers give customers the most purchasing and fulfilment options? Cost incentives relating to e-commerce shipping Geo-targeting of customers Speed of delivery offered and the speed that customers want Free delivery thresholds and membership programmes Customer service in retail Amazon delivering the last mile