Ep. 137 - Creating a White-Glove Onboarding Experience for Loyal Repeat Clients w/ Mandy Maleta

Is onboarding really "just" onboarding? In today's episode, which was also streamed as a LinkedIn Live event, the amazing Mandy Maleta, a Fractional Chief of Business Operations of IluminaOps Solutions, joined me to discuss the importance of providing a white-glove onboarding for our clients. The aha's were:Onboarding INCLUDES you getting paid, my friend! So onboarding starts when you send your invoice and contract.White-Glove onboarding impacts our sales!Onboarding is long-term and relationship based.Just because you know what's happening next, doesn't mean your new client does.Fricken awesome, right?! I felt rejuvenated after this chat with Mandy and I know you will too! Here's how you can be in Mandy's orbit:Website: https://www.iluminaops.comLinkedIn: linkedin.com/in/mandymaletaIG: instagram.com/iluminaops.solutionsTikTok: tiktok.com/@iluminaops.solutions🦚 Join The Peacock Post: https://www.iluminaops.com/the-peacock-post✨ Free Quiz: https://www.iluminaops.com/scaleMake sure you're connected with me on LinkedIn so you can join the convo live next time!