Ep 139: Creating a Remarkable Client Services Team, with Khushbu Doshi

from THRIVE: Your Agency Resource Hosted by Kelly Campbell

On this episode of THRIVE — sponsored by E2M Solutions— Kelly and Khushbu Doshi discuss how creative, media and tech agencies can improve client retention with an aligned account services team. Khushbu Doshi and I cover these points and more: The importance of account managers and project managers working side by side; How empathy can actually improve your client services. Why creating synergies between sales and the account team is crucial; Understanding the point of contact when working with a white-label agency. Be sure to tune in to all the episodes of THRIVE to get practical tips on becoming a conscious leader, growing your agency, and more. Thanks for listening, and I’d love to hear your takeaways! If you enjoyed this episode, post it in your stories and tag me @kelly.l.campbell. And don’t forget to follow, rate, and review the podcast wherever you listen. Learn more about THRIVE at https://klcampbell.com/category/podcast/ and https://www.e2msolutions.com/thrive/ CONNECT WITH KHUSHBU DOSHI: LinkedIn E2M Solutions CONNECT WITH KELLY CAMPBELL: LinkedIn Instagram Work with Kelly

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Ep 139: Creating a Remarkable Client Services Team, with Khushbu Doshi

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This episode is 20 minutes long.

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This episode was published on January 11, 2023.

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