EPISODE · Feb 27, 2023 · 14 MIN
Ep 143 - MKTG101 Understanding the Customer Journey 2 of 2
from Let's Talk Marketing w/NDUB
In part two of the customer journey, Nathan breaks down the customer journey lifecycle with the inclusion of goals. Two major components of any customer journey are how they receive the messages and interpret them. Hence, marketing and sales. Nathan brings in the Keller CBBE Model for a high-level operations plan of how they all coexist in a happy ecosystem of a profitable business.
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Ep 143 - MKTG101 Understanding the Customer Journey 2 of 2
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