Ep 145: IKEA going green in the last mile

Angela Hultberg Head of Sustainable Mobility at the IKEA Group is my special guest. We cover: How IKEA is partnering with delivery companies IKEA's vision for 100% zero emission delivery by 2025 Where IKEA is already using zero emission vehicles The kind of vehicles IKEA is using to achieve its target Why collaboration is central to meeting emissions targets Charging infrastructure Choosing vehicles that are appropriate for each market The customer experience in delivery, including day-specific and time-slot delivery, and value added services via TaskRabbit. How customer expectations are changing, and how that drives competition Staying true to a company's values in the face of competition - and how going for zero emissions impacts on fast delivery Packaging - including minimising, eliminating, and recycling packaging