Ep 15: Healthy Leadership Team -- The Part of the Engine That Almost Didn't Get Included

With all this talk about creating Raving Fans and legendary brands, there may still be one key component that is missing from your Customer Experience Engine. In today's episode, Scott and Caitlin discuss what they often have found is the elephant in the room: a leadership team that is not healthy. You can have all the gears in your Customer Experience Engine running -- but if you don't have a Healthy Leadership Team, everything could fall apart. Listen in as Scott and Caitlin recap the gears in the Customer Experience Engine, and discuss what a Healthy Leadership Team might look like for your brand. (Hint: It's not just about your leadership team being smart and competent! There is a big difference between leaders who are "smart" and leaders who are "healthy.") ---------- Sign up for our newsletter: https://swozconsulting.com/about/the-newsletter/ Find more info on how we are building legendary brands at: www.SwozConsulting.com Hosted on Ausha. See ausha.co/privacy-policy for more information.