Ep 15: Kim Hiler, Chief People Officer - Intradiem

Kim Hiler, Chief People Officer at Intradiem, joins host James Mackey to discuss how most companies say they are "people first" but don't actually implement a people-first culture, the many benefits of letting the lease expire on the physical office space,  employee lifecycle strategy: from first touch to alumni, and much more!Episode Chapters00:25 Who is Kim Hiler? 02:01 How Intradiem technology helps contact centers 03:15 Everyone says we’re “people-first”, but for most it’s lip service 05:43 Living and breathing core values 07:40 How do you actually implement a people-first culture? 13:45 Letting the lease expire on the physical office space 17:03 Survey, and listen, to your employees to find out what they want 19:35 Employee lifecycle strategy: from first touch to alumni 22:56 Elon Musk’s decree of ‘everyone come back to the office’26:01 Minimizing stress and creating psychological safety in the workplace29:25 Delivering surprise news means an HR failure32:25 Top lessons learned from having an international team37:12 The scale-trap with relationships40:15 Putting people first is best for the business43:15 Employer branding and talent attraction Thank you to our sponsor, SecureVision, for making this show possible!  Follow us:https://www.linkedin.com/company/82436841/SecureVision: #1 Rated Embedded Recruitment Firm on G2!https://www.g2.com/products/securevision/reviewsThanks for listening!