Ep 151: Escher Group CEO Nick Manolis

Nick Manolis, CEO of the Escher Group, is my guest. In a wide-ranging discussion, we cover: Escher's transformation and engagement with postal operators Technology that spans operating systems and platforms Product development and innovation Posts seeking to modernise the post office network Diversification and transforming the post - including improving the customer experience Protecting the core business while funding new growth areas The key challenges facing postal operators Consumer expectations being driven by the Amazon effect Posts taking advantage of opportunities and becoming disruptors Putting the customer first Increasing revenues at small posts, and scaling profitability at large posts Simplifying training for counter operators Setting up mobile PUDO points Technology enabling postal strategy