Ep 157: Advances in postal technology with Escher CTO Wayne Haubner

Wayne Haubner, CTO at the Escher Group, talks about advances in technology in the post office world: Keeping POS technology simple while offering a greater range of over-the-counter transactions The user experience and what that means for training costs and error rates Integration between retail systems and other internal systems Communicating between different POS platforms - including mobile POS - in real time Advantages of in-store mobile POS Pop-up retail stores (including parcel collection) Cashierless stores, such as Amazon Go - could they work in the postal world? Customer loyalty programmes and the in-store customer experience How technology can help in finding new revenue streams Automation and self-service in post offices Real time data enabling customised delivery (interactive delivery management) Integrity of data in cross-border shipping (including blockchain)