Ep 159: Innovation in delivery, with bpost VP Future Lab Patrick Leysen

Patrick Leysen, VP Future Lab at bpost, talks about bpost's approach to innovation, including its recent in-home delivery trial with Zalando: The importance of trust in enabling in-home delivery How new sharing platforms enable trust between strangers Impact on transparency and a two-way relationship on repeat business Creating the Parcify delivery start-up How bpost acquired Parcify Crowd-sourced delivery Markets for same-day delivery Creating and nurturing innovation in a big organisation Co-creation - how bpost worked with Zalando to create the in-home parcel delivery pilot programme Creating new in-home services