Ep 16 - Building A Profitable Workplace Culture: A Conversation with Jerry Holloway

In this episode of Kicking Ass and Taking Names, host Marlon Griffith interviews Jerry Holloway, the general manager of Lindsay Volkswagen of Dulles, located in Northern Virginia. They discuss Jerry's approach to customer success through building a workplace culture that prioritizes employees, his journey in the automotive industry, and the multifaceted role of a general manager. Jerry emphasizes the significance of employee development, company culture, and work-life balance in creating a successful dealership. The conversation also touches on negotiation strategies with manufacturers and vendors, highlighting the importance of partnership and feedback for continuous improvement. In this conversation, Marlon and Jerry discuss various aspects of effective business leadership, including the importance of self-awareness, communication, and systems in managing a diverse workforce. They explore how cross-training and open communication can enhance team dynamics and operational efficiency. Jerry shares insights on fostering a diverse workplace and the significance of mentoring young people through programs like Future Leaders in Mobility. The discussion culminates in practical advice for business leaders, emphasizing the need for adaptability, continuous learning, and leading by example.Learn more about Jerry and connect with him: Website: https://theorg.com/org/lindsay-volkswagen/org-chart/jerry-holloway LinkedIn: https://www.linkedin.com/in/jerry-holloway-3995943/ Chapters(00:00) New Chapter(06:49) Jerry's Journey in the Automotive Industry(09:43) The Multifaceted Role of a General Manager(12:23) Employee Development and Company Culture(15:14) Customer Experience and Relationship Management(18:18) Work-Life Balance and Personal Interests(20:57) Negotiating with Manufacturers and Vendors(29:50) Understanding Blind Spots in Business(31:00) The Importance of Systems and Processes(33:43) Effective Communication with Managers(35:52) Self-Awareness in Leadership(40:41) Diversity in the Workplace(45:11) Future Leaders in Mobility Program(49:23) Key Advice for Business Leaders