Ep 161: Amazon, JD, Alibaba - trends and strategies in Chinese e-commerce delivery

Juan Sotolongo from 722 Consulting joins me to analyse trends and strategies in Chinese e-commerce delivery: Why Amazon is pulling out of China Cultural and business considerations in selling in China JD.com exiting the Australian market Comparing Alibaba and JD's delivery networks JD.com slashing delivery costs and the impact on share price How Alibaba is managing delivery costs Alibaba's stakes in courier companies Out-of-home delivery, including parcel lockers Volumes and third-party operated parcel lockers Profitability and efficiency with parcel lockers Luxury delivery service Customer service for e-commerce consumers Could some of these initiatives work in the West? Customer experience and the last mile