Ep 164: in-store parcel lockers and in-fridge delivery

Marek Różycki, Managing Partner at Last Mile Experts, joins me to discuss in-store parcel lockers and in-fridge grocery delivery: Click-and-collect and parcel lockers Location of lockers in-store or near-store Types of articles that can be collected The customer experience and putting the customer in control Returns via parcel lockers Additional purchases made by customers who click-and-collect in-store Walmart in-fridge grocery delivery Security provisions for in-house delivery, including body cams Building trust between a delivery company and customers In-garage delivery What has more potential: in-fridge delivery or drone delivery? Customer response to innovation and technology Insurance and unattended in-home delivery Marek's prediction for drone delivery