Ep 165: confronting the future of delivery with Pieter Kunz (Escher)

Pieter Kunz, senior advisor at Escher and an experienced international postal executive, joins me to continue our discussion on the changing world of delivery: Striving to reduce costs while maintaining quality of service Speed and frequency of letter delivery Flexible delivery models Volume declines, automation, and head count Limitations on work hours, and part time work Combining letters with parcels for delivery Cases where it's impossible or not necessary to combine letter and parcel delivery Delivery vehicles Increasing productivity in a large workforce Redeploying staff internally and outside the company - and union engagement Technology and productivity AI and machine learning Changing delivery speed Introducing new services while trying to reduce costs What do customers really want from a letter delivery service - certainty or price? Why the USO isn't a barrier to developing new delivery solutions