Ep 171: Reinventing delivery - it's psychological, not logistical

Doddle Chief Commercial Officer Mike Richmond joins me to discuss the reinvention of delivery: Why customers make the delivery choices they do - a behavioural science approach How "nudge" works - and what it could mean for e-commerce and delivery The manifesto for reinventing delivery! Improving co-ordination - can retailers work together to make sure the customer receives parcels when and where they want? How Nike preserves its brand while delivering online orders in a range of different ways Technology enabling customer-centric delivery solutions across retailers and delivery companies How PUDO footprints are growing, and new formats of PUDO (e.g. buy online… collect at the gym!) Harnessing data - analysing data to understand customer behaviour in delivery and returns Buy-now-pay-later and how payment impacts on delivery choice and returns Will payment businesses get into delivery? Rethinking metrics - judging the performance of logistics departments Preselected delivery options and the impact on customer choice - and therefore delivery cost! Positioning of click-and-collect in-store The value of omnichannel customers Parcel lockers complementing in-store click-and-collect Simplifying in-store returns Megatrends in PUDOs around the world - including Amazon Counter Carriers adding retailer partnerships to expand PUDO networks Download A new perspective on delivery from the Doddle website.