Ep. 172 The Hidden Data Problem Costing Businesses Millions and How AI Fixes It with QoreAI

Show Notes:In this episode of Business Growth Spotlight, Heidi Schalk sits down with Todd Smith, founder of QoreAI, to explore how artificial intelligence and clean data are transforming decision making in the automotive industry.Todd brings more than 30 years of experience across dealership operations, automotive technology, and entrepreneurship. After exiting his previous company, he began studying dealership workflows and discovered a major inefficiency. Employees were spending roughly thirteen percent of their day simply navigating between systems. Research from the Harvard Business Review suggests this constant switching can add up to five weeks per year of lost productivity.That discovery became the foundation for QoreAI.Todd explains how his company focuses on organizing dealership data, improving data hygiene, and creating a reliable data layer that allows AI to generate meaningful insights. Without clean and structured data, AI tools can produce inaccurate outputs, hallucinations, or poor customer experiences.The conversation dives deep into how businesses can use AI to move from reactive reporting to predictive decision making. Instead of only looking at past results, companies can forecast service demand, customer behavior, and operational needs.Todd also shares practical insights for entrepreneurs, including how to validate ideas before building products, why listening to customers is critical for growth, and how founders should focus on solving the most broken part of their business at any given time.For Todd, the future of AI in business is not just automation. It is about capturing organizational knowledge, improving customer experience, and creating smarter systems that help companies operate more efficiently.Bio*Todd Smith is a pioneer in automotive technology, transforming how dealerships harness data and AI to drive profitability. As CEO of QoreAI, he’s building the industry’s first AI-powered system of intelligence—turning dealership data into actionable insights that optimize sales, marketing, and operations. Previously, he founded ActivEngage, scaling it into the largest managed chat provider in automotive. He also advises and invests in emerging auto tech as Managing Director of Kyzor.To connect with our guest, click on the links below:LinkedIn:  https://www.linkedin.com/in/toddlearsmith/Website:  https://www.qoreai.com/Connect with me:LinkedIn:  https://www.linkedin.com/in/heidischalkcoaching/🎁 Grab your Spotlight to Scale Blueprint:  https://spotlighttoscale.com/blueprint