Ep 174: Croatian Post CEO Ivan Čulo (and some parcel locker talk too)

To kick off this episode, Marek Różycki (Last Mile Experts) and I discuss parcel hold times at parcel lockers. Then we get a bit carried away, covering: How long a parcel should be held at a parcel locker Refilling parcel lockers multiple times per day How to encourage customers to collect parcels faster Linking event management systems to customer rewards I'm pleased to welcome back Ivan Čulo, CEO of Hrvatska pošta (Croatian Post) to talk about the new logistics centre and more: The scale of the new logistics centre Functions of the logistics centre - last mile and hub-and-spoke network Consolidating locations and freeing up cash for reinvestment The sale of Croatian Post's pay-tv channel Growth in e-commerce parcel volumes and the need for capacity Productivity and competition in parcel delivery Speed and quality of delivery More customer-focused delivery services Cross-border parcels - including issues with small inbound cross-border parcels and VAT thresholds