Ep 176: Artificial intelligence, with Escher CTO Wayne Haubner

Escher CTO Wayne Haubner joins me to discuss applications for artificial intelligence in the postal and delivery sectors: The difference between AI and machine learning Where to source data (e.g. transaction data, tracking data, customer profiles) AI and loyalty programmes - and the impact on repeat sales Driving better customer engagement with AI Digital on-boarding - training for new staff How AI and big data can predict problems in the delivery network and post office network Making data available for analysis in real-time Predicting and recognising customer behaviour - even in-store! Using AI to support up-selling in parcel delivery Reducing fraud using AI