Ep 176: Artificial intelligence, with Escher CTO Wayne Haubner

from Postal Hub podcast · host Postal Hub Podcast

Escher CTO Wayne Haubner joins me to discuss applications for artificial intelligence in the postal and delivery sectors: The difference between AI and machine learning Where to source data (e.g. transaction data, tracking data, customer profiles) AI and loyalty programmes - and the impact on repeat sales Driving better customer engagement with AI Digital on-boarding - training for new staff How AI and big data can predict problems in the delivery network and post office network Making data available for analysis in real-time Predicting and recognising customer behaviour - even in-store! Using AI to support up-selling in parcel delivery Reducing fraud using AI

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This episode is 24 minutes long.

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This episode was published on October 28, 2019.

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