Ep 178: Data, the post office, and cross-border shipments

Nick Manolis, CEO of Escher Group, is my guest. We discuss: The blurring line between delivery and the retail network Achieving better customer engagement in a postal context Helping posts win more parcel volumes through measuring customer satisfaction Taking real-time data collection and making it useful Replacing mystery shoppers and QR codes on receipts Cross-border duties and taxes Dealing with "denied parties" and restricted products Efficiency at the counter when processing international parcels Also in this episode: how Canada Post is using pop-up PUDOs to add capacity during peak season.