Ep 178: Data, the post office, and cross-border shipments

from Postal Hub podcast · host Postal Hub Podcast

Nick Manolis, CEO of Escher Group, is my guest. We discuss: The blurring line between delivery and the retail network Achieving better customer engagement in a postal context Helping posts win more parcel volumes through measuring customer satisfaction Taking real-time data collection and making it useful Replacing mystery shoppers and QR codes on receipts Cross-border duties and taxes Dealing with "denied parties" and restricted products Efficiency at the counter when processing international parcels Also in this episode: how Canada Post is using pop-up PUDOs to add capacity during peak season.

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This episode is 17 minutes long.

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This episode was published on November 17, 2019.

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