Ep 179: Lindiwe Kwele, Acting Group CEO South African Post

Lindiwe Kewele, Acting Group CEO at South African Post Office, discusses: Post office access in rural areas Social grant payment - and how SAPO delivers it Providing access to financial services Funding the USO and being self-sustainable Mobile postal services Migrating to non-cash payment alternatives, including mobile money Financial services for the elderly - including using biometrics to identify customers Future postal services Making delivery services more efficient and customer-centric Competition in parcels Stimulating cross-border e-commerce within the region Also in this episode, I cover some recent developments in parcel delivery: Australia Post's new partnership with Doddle (called Click & Return) How retail shops (PUDOs) will be added to the post office and parcel locker network How customers will interact with Click & Return at checkout Amazon's new parcel locker and PUDO network A surprising choice for parcel locker locations Retailers partnering with Amazon to be PUDO points PostNL's changes to procedures for failed first-time residential deliveries