Ep. 185 – Building a National Niche Law Firm with Kyle Claussen of Resolve

What happens when you combine legal expertise, a physician’s insight, and technology into a single business model?You get Kyle Claussen and Resolve—a firm that's reviewed 10,000+ physician employment contracts and built a legal-tech platform serving doctors across the country.In this episode, Ben Glass and Kyle Claussen dive into:The origin story of Resolve and how it became a niche national practiceHow Resolve leverages AI to speed up risk analysis, enhance support workflows, and deliver consistent client experiencesWhy flat-fee legal services work better for both doctors and lawyersWhat it's like running a fully remote legal team—and how to keep culture strong without an officeLessons for lawyers building systems-first, market-smart firms in 2025 and beyondThis one’s for anyone building a firm that breaks the mold—especially if you're exploring AI, alternative pricing models, or practice areas beyond your local zip code.Ben Glass is a nationally recognized personal injury and long-term disability insurance attorney in Fairfax, VA. Since 2005, Ben Glass and Great Legal Marketing have been helping solo and small firm lawyers make more money, get more clients and still get home in time for dinner. We call this TheGLMTribe.comWhat Makes The GLM Tribe Special?In short, we are the only organization within the "business builder for lawyers" space that is led by two practicing lawyers. One thing we're sure you've noticed is that despite the variety of options within our space, no one else is mixingthe actual practice of law with business building in the way that we are.There are no other organizations who understand the highs and lows of running a small law firm and are engaged in talking to real clients. That is what sets GLM apart from every other organization, and it is why we have had loyal members that have been with us for two-decades.