Ep 193: Delivery and the e-commerce value proposition

Dean Maciuba, Director Consulting Services at Logistics Trends & Insights, joins me to discuss how home delivery fits in with the e-commerce value proposition: UPS and FedEx's growing network of access points (PUDOs) How UPS and FedEx are using those access points for residential deliveries, including redirections of failed first-time deliveries Pressures on delivery drivers Residential delivery: what the customer wants Customer choice in delivery Multiple home delivery attempts Porch piracy Price pressure on residential delivery, promoting PUDO delivery but being absorbed by e-commerce sellers Amazon, home delivery, and losses in delivery Rural delivery fees Parcel lockers in the USA Putting the customer in control of their deliveries (interactive delivery management - IDM) Amazon's parcel locker network - including direct delivery to parcel lockers Amazon's focus on e-commerce delivery: the customer! How Amazon delivers in the last mile Amazon volumes going through UPS, FedEx, and the US Postal Service Reducing cost in the last mile