Ep 20: Hiring With Excellence

Scott and Caitlin get practical in this episode to discuss one of the most important aspects of legendary brands: hiring an excellent team. You can have the best systems and values, but if your employees don't uphold these systems or values, it can quickly fall apart. Operational Excellence starts with getting the right people on board.In particular, Scott and Caitlin discuss:The Three C's to look for in new candidatesWhy most companies focus solely on competence and miss out on crucial aspects of a great hireHow to identify and articulate your organization's unique character valuesPractical strategies for testing character and chemistry during the hiring processThe surprising truth about which of The Three C's you can compromise on (hint: it's not what you think!)Real-world examples from industry leaders like Chick-fil-A and insights from their consulting work----------Sign up for our newsletter: https://swozconsulting.com/about/the-newsletter/Find more info on how we are building legendary brands at: www.SwozConsulting.com Hosted on Ausha. See ausha.co/privacy-policy for more information.