Ep 201: Modern parcel tracking and the customer experience

Bertrand Späth, co-founder of active tracking provider Kizy Tracking, discusses creating a modern tracking solution and enhancing the customer experience: Creating best-in-class customer tracking Transparency in cross-border shipping Customer expectations - especially younger digital natives' expectations Current problems with parcel tracking, including: Visibility Quality of data Passive barcode scanning systems Missing scans Creating a great customer experience with parcel tracking Active tracking Kizy's active tracking solution for letters and parcels Affordable active tracking Weight and quality of service Cross-border shipments Security of parcels - even when being handled by partner networks Reusable technology Case study on how active tracking helped clear international bottlenecks Theft detection Measuring delivery network performance The future of tracking Need for transparency Global services 5G and other tech advances Managing tracking data Active tracking enhancing delivery services Visit kizytracking.com for more information.