Ep 202 Interview Sessions with Antonia J.A. Hock | You Can't Script Service

Join our mail list here for exclusive content here. Sign up for our Coaching here; https://abty.co.uk/coaching On episode 202 I am joined by Antonia Hock. Antonia is the CEO of Antonia J.A. Hock & Associates, a global consulting firm dedicated to advancing the goals of their clients. They operate with a belief in excellence without compromise, and have a deep passion to help organisations strengthen their consumer behaviour and business performance. Antonia is a world-renowned expert in customer and employee experience, leadership, and building experience-based brands. Her career is rooted in delivering customer-centric service models for companies of all sizes, implementing game-changing employee culture, and innovating customer experiences, all with an emphasis on tangible results and lasting impact. She uses her high-energy, bold, and unapologetic style to help companies succeed through creating a relentless mindset of excellence and innovation. In both business and as an accomplished athlete and freestyle climber, Antonia champions sustainable processes and results, always emphasising an actionable and goal-oriented approach. Before launching the firm, Antonia spent six years as the Global Head of The Ritz-Carlton Leadership Center. For the two decades prior to The Ritz-Carlton, Antonia held executive positions for demanding tech giants including Microsoft, HP and Siemens. Her multi-industry background in technology, hospitality and consulting has shaped her unique perspective and philosophy around creating exceptional customer experiences and building world-class employee culture. In this episode you will hear: 03:00 experience collection 04:00 tale to two experiences 07:00 personal and anticipatory 09:00 scaling service leaders 13:30 top down bottom up 16:00 excellence without compromise 20:00 the art and science of business 23:00 you can’t do your best work if you don’t recharge your battery 27:00 leadership is a calling 31:00 leadership competencies 39:00 sincerity and authenticity 42:00 you can’t script service 45:30 personal is premium 50:00 Antonia’s Heartprint 55:00 toasting as an art form 1:00:00 lead with gratitude I hope this interview inspires your heart-centred service. Please do subscribe, leave a little review, and share it with a leader you wish to inspire too. Always love Ryan Connect with Antonia Website: https://antoniahock.com/home IG: https://www.instagram.com/antoniahock/ LinkedIn: https://www.linkedin.com/in/antonia-hock/ Connect with Always Better than Yesterday Website: https://abty.co.uk/ Instagram: https://www.instagram.com/alwaysbetterthanyesterdayuk/ LinkedIn: https://www.linkedin.com/company/abty/ Facebook Community: https://www.facebook.com/groups/weareabty Thank you to our friends at Elevate OM, proud supporters of the Always Better than Yesterday Interview Sessions. Head to https://www.elevateom.com/  for Online Marketing & Web Design services that are affordable, bespoke & awesome. Please email your questions and comments to [email protected]