Ep 210: NZ Post and parcel volumes during lockdown

Chris Wong, General Manager Business Marketing NZ Post, joins me to talk about shopping behaviour and parcel volumes during the pandemic: Key events that stimulated surges in e-commerce parcel volumes The impact of lockdown (and the closure of businesses) on parcel volumes New online shoppers and established online shoppers - and what will be the effects on customer behaviour Online as a share of total retail spend in New Zealand Retail categories that accelerated during and post-lockdown Increases in weekly spend in online groceries How clothing and electronics performed - and what drove those changes Surge in buying locally during 2020 Major players in NZ e-commerce, including marketplaces, pureplay online retailers, and omnichannel retailers … and the group that grew the most during the lockdown NZ Post delivery initiatives to cope with the pandemic, including contactless delivery, distancing requirements, and clarity on tracking and notifications services Investments in NZ Post's parcel and delivery network to increase network capacity Balancing the load across parcel processing network Download NZ Post's e-commerce research from The Full Download.