Ep 215: Optimising the customer delivery experience with Onfleet's Khaled Naim

Khaled Naim, co-founder and CEO of Onfleet, joins me to discuss the modern customer experience in delivery: The importance of the e-commerce shopper's customer experience How Amazon is raising customer expectations in delivery Three ways to optimise customer delivery experience The role drivers can play in enhancing the customer experience Real-time customer support Customer demands for same-day delivery Can retailers offer a high standard of customer delivery experience? Route optimisation Reducing failed first-time delivery attempts Communications with the parcel recipient Developments in e-commerce stimulated by the pandemic Changes to consumer ordering habits The need for speed Creative solutions to the capacity crunch Contactless delivery