Ep 216: pandemic shipping and shopping trends, with LaserShip CCO Josh Dinneen

Josh Dinneen, Chief Commercial Officer at LaserShip, joins me to discuss research into shopping trends during the pandemic - and what all that means for the delivery sector: Older generations embracing ecommerce Indicators for continued strength in parcel volumes Retailers going bankrupt and store closures during the pandemic, compared to online fulfilment Customer preferences and behaviours relating to shipping costs Free shipping: is it now a basic requirement? Is free delivery incompatible with fast delivery? Customer expectations on speed by generation How retailers can differentiate their delivery options Delivery satisfaction Delivery's role in retaining customers What customers want from the delivery experience B2C delivery preferences - including time windows Virtual proof of delivery Predictions for peak season - including retailers bringing sales forward to make it an elongated peak Post-Christmas sales