Ep. 22 Doggy Daycare Staff Retention Roadmap: How to attract, hire, and retain the best employees

Are you struggling with hiring and retaining quality staff in your pet care facility? Want to learn effective strategies to build and maintain a dedicated team? In this episode of the Pet Boarding and Daycare Podcast, host Dom Hodgson sits down with Dana Kreutzerfrom Wild Paw Consulting. Dana shares her journey from a Craigslist ad to managing a successful pet resort, where she onboarded over 200 employees. Dana provides actionable insights on hiring, training, and retaining staff to create a thriving pet care business. She emphasizes the importance of creating robust recruitment systems and processes to support your new hires and ensure long-term retention. In this episode, you’ll learn about: Smart Hiring Tactics: Discover how to revamp your hiring process to attract passionate animal lovers who will stay. Essential Documentation: Equip your business with must-have documents for seamless employee onboarding and management. Should YOU do the hiring?: Why delegating hiring and people management to someone passionate about it often yields better results than the owner doing it themselves. Retention Goldmine: Why implementing structured systems for hiring, onboarding, training, and regular check-ins leads to better retention. Efficiency Hacks: Utilize cutting-edge technology to streamline operations and reduce labor costs. Forecasting Genius: Plan ahead for seasonal staffing needs to maintain flawless operations all year round. Real-Life Success Stories: Gain insights from Dana’s experiences and lessons learned from growing a pet resort business. Compassionate Community Culture: Learn how to foster a positive company culture that encourages employee loyalty and satisfaction. Strategic Delegation: Empower your team by delegating tasks effectively to ensure business growth and personal fulfilment. If finding and retaining staff is something you struggle with then this episode is exactly what you need. Plus, in Dog News Dom shares some cool promotional opportunities you can plug into your marketing plan this week! Remember, the next Pet Boarding and Daycare Expo is happening in Hershey from 4th-7th November. Be the first to find out when the show info goes live by clicking here now Huge thanks to this week’s brand-new show sponsors Pack Pro. PackPro provide Comprehensive, affordable, and efficient daycare staff training for your pet boarding and daycare facility, to find out more about how they can help you empower and support your team by creating playgroups that are safe, productive and fun to manage, go to PackPro.com To find out more about Dominic Hodgson and his exclusive pet business consulting services go to petbusinessmarketing.com You can subscribe to the Pet Boarding and Daycare Magazine by going to PetBoardingandDaycare.com Episode Time Stamps: 01:00 – Coming up in this week’s show… 02.20 – This review just in – is Dom the Joe Rogen of the pet business world?  10.24 – How Pack Pro training can help train your staff members 11.27 – Meet Dana Kreutzer 17.03 – Expansion tips for all-inclusive facilities 20.34 – How to revamp your recruitment 24.42 – Must have hiring documents that save time 32.45 – How to create a happy hiring culture 36.56 – Why People and Operations are joined at the hip 40.19 – How to connect with Dana