Ep 223: Subscription models and delivery

Jonathan Reeve, General Manager APAC at Eagle Eye, joins me to talk about e-commerce, subscription models, and the role of delivery companies: The origins of subscription services, e.g. milk and newspapers What make a good subscription service? Building customer loyalty Recycling packaging Benefits to the customer of Amazon Prime Variations of Amazon Prime, including Wardrobe Competing subscription programmes, such as Walmart + Is it a mistake to try to compete with Amazon? E-commerce retailers managing digital connection with customers The digital initiative behind Amazon establishing a retail footprint Is click-and-collect (BOPIS) forcing retailers to get more information about their customers? Food retail chain Pret a Manger's subscription model What will subscription programmes mean for customer purchasing and delivery behaviour? Trends in grocery delivery – including same-day and next-day How delivery companies can position themselves to be the delivery partner for subscription services