Ep 224: E-commerce returns - Walmart, FedEx, and more

Dean Maciuba, Managing Partner North America at Last Mile Experts, joins me to discuss recent developments in e-commerce returns from Walmart, FedEx, Amazon, and more: Walmart allowing customers to return online purchases without leaving the home Walmart's partnership with FedEx - including returns Who is paying for free collection? It's not the customer! FedEx looking for delivery density Availability of FedEx Small Parcel Pickup service: metro vs rural areas What will the US Postal Service do? Retailers telling e-commerce customers to not bother returning purchases Value threshold for returns Using third parties to manage returns Customer expectations on returns Processing of returns - including reselling, repackaging, and the tertiary market Is Walmart pushing Amazon to raise the bar further? What USPS and UPS are doing in returns - especially with regard to Amazon Amazon Hub lockers and returns Environmental aspects of e-commerce returns