Ep 236: Measuring postal performance

Perry Lavergne from Last Mile Experts North America / Perry Lavergne Consulting discusses measuring postal performance: Why postal operators should measure postal performance The role of the postal regulator (monitoring, pricing and enforcement) Regulators showing understanding of postal conditions when monitoring postal performance Measuring performance of international mail service (inbound and outbound) Reimbursement for international mail (Universal Postal Union - UPU) Targets, terminal dues, and performance International mail entering the domestic mail stream Cross-border parcels in the postal stream RFID and monitoring delivery Using performance data domestically and internationally Which leg of the journey is most important in international mail? (In particular for remuneration under UPU terminal dues) Who is accountable for delivery failures? EMS and PRIME Exprès - monitoring performance and payment Modern proof of delivery relating to IPC/UPU cross-border products - including scanning for track-and-trace