Ep 237: Creating flexible and dynamic parcel delivery networks

Wayne Haubner, Escher Group CTO, and Keith Emery, Product manager track-and-trace at Escher, join me to talk about track-and-trace, route optimisation, and modern e-commerce delivery: The big changes in the parcel environment - and it's not just growth, it's about flexibility The role data plays in parcel delivery and providing transparency to customers Customs data How postal operators can create flexible and dynamic delivery networks Route optimisation and redirection of parcels Creating a unified way of delivering and the delivery experience, while improving first-time delivery success Reducing calls to customer service contact centres Quality of service Escher's new Riposte Track Trace and Last Mile Delivery product Flexible delivery options, including PUDO, lockers, time-slot delivery, full visibility of deliveries Additional services in the last mile, including fresh, pharma, and other home delivery services Dynamic route adjustment and elimination of paperwork Technology and the battle for talent Flexible workforce to deal with peak season - including dealing with agency workers and reducing training costs Bringing in new customers for delivery companies The development of route optimisation technology - including real-time route optimisation while the driver is out on the delivery route Enabling efficient same-day delivery via route optimisation Giving customers control over their deliveries without burdening the post with excessive costs Remote on-boarding and training Usability of hand-held delivery devices Modernising delivery and retail networks Being customer-centric and focusing on the customer experience