Ep 247: Emirates Post CEO Peter Somers on e-commerce and the post

Peter Somers, CEO at Emirates Post, joins me to discuss digital transformation and e-commerce: Impacts of the pandemic on Emirates Post How Emirates Post now acts like a private company Future of letter delivery - including volumes and delivery to PO Boxes Last mile revenue growth - B2B and B2C Delivery partnership with Amazon Amazon's local presence in the UAE - and its own delivery network New e-commerce players entering the market Increasing last mile capacity in the face of growing demand Will pandemic-fuelled delivery trends "stick"? Dubai as a hub for e-commerce and parcels The new e-commerce zone The importance of people - the Emirates Post team - and service Improving communications with staff, especially during a period of transformation Future trends in the last mile in the UAE, including same-day delivery, out-of-home (parcel lockers and PUDOs) Challenges of delivering in extreme heat Winning the Industry Leadership Award at World Post & Parcel Awards 2021