Ep 250: Self-service, PUDOs, post offices, and the modern delivery network

Brody Buhler, CEO at Escher Group, joins me to talk about post offices, new technology, out-of-home delivery, and much more: Transformation in the delivery world means transformation of post offices Last mile capacity - and what the lack of capacity means for e-commerce How post offices can be used to add last mile delivery capacity Out-of-home delivery - preferred pickup destinations vs failed first-time deliveries Growth in parcel inductions via the post office network Fulfilling local e-commerce and the concept of continuous delivery Making fast delivery more affordable Last mile technology in post offices and PUDOs Customers' preferences for contactless interactions Self-assess kiosks for parcel lodgement (including OCR) and self-service solutions Making self-service frictionless and customer-friendly Creating 24-hour customer service zones, including parcel induction and parcel lockers Customers who want face-to-face service at the post office The evolving role of post office staff, including how counter operators add value to customer service The big issues facing postal operators in operating their post office networks Improving parcel flow Mobile point-of-sale technology