Ep 26 - Coaching Call #4 | Role Play at the Repair Shop?

In this episode, Matt challenges Mike to maximize his top-performing store without neglecting the fundamentals, like building stronger staff relationships. Ouch. That's what shop coaching is for, though! Sometimes, the toes need to get stepped on. Learn more about how Tekmetric can change your shop HERETouch HERE to see what Turnkey Marketing can do for you and your shopWant shop coaching like this from Elite Worldwide? Reach out to learn more HERE00:00 Self-Reflection and Accountability05:10 Streamlining Shop Management with Tekmetric08:59 Streamlined Estimate Notification Service10:11 Boosting Tire Sales Strategy14:21 Manual Process Checklists внедрение18:11 Professionalizing Customer Experience22:00 Improving Listening in Relationships23:12 "Balancing Work and Family"28:54 Tekmetric Sales Tracking Insight32:03 Understanding Sales Cycle Timing36:01 Increasing Sales Through Advisor Practice38:28 Efficient Client Follow-Up Strategy42:58 "Enhancing Phone Skills for Sales"44:28 "Never Write NVH Without Test Drive"47:44 Revenue Goals and Projections53:00 Understanding Business Break-Even Points55:19 "Broadening Perspectives at Events"57:41 "Reconsidering My Words"