Ep 26: Pulse Surveys

Are you still relying on annual customer satisfaction surveys with dismal response rates? It's time to revolutionize your approach to customer feedback. In this episode, Scott and Caitlin reveal the power of Pulse Surveys -- a game-changing tool for g...

An episode of the Make Your Brand Legendary with Swoz Consulting podcast, hosted by Swoz Consulting, titled "Ep 26: Pulse Surveys" was published on October 3, 2024 and runs 38 minutes.

October 3, 2024 ·38m · Make Your Brand Legendary with Swoz Consulting

0:00 / 0:00

Episode Description

Are you still relying on annual customer satisfaction surveys with dismal response rates? It's time to revolutionize your approach to customer feedback. In this episode, Scott and Caitlin reveal the power of Pulse Surveys -- a game-changing tool for getting your customers to *actually* answer your questions.

You'll learn innovative strategies used by industry leaders like Chick-fil-A and Delta Airlines that make feedback effortless for customers and invaluable for brands. (In contrast, Caitlin shares a real customer survey she received, showing an example of what not to do with your surveys. The subtle trickery might surprise you!)

Discover the proven techniques the world's best brands use to craft surveys that customers actually answer. By applying these strategies, you'll unlock transformative customer insights that can take your brand to the next level.

----------

P.S.: If you're ready to take your learning to the next level, beyond what we can cover in this podcast, then Legendary Brands Academy was made with you in mind. The online program will show you exactly how to transform your brand into a game-changer in your industry. No more wishing things could be different -- no more theorizing without action -- no more saying "that's for other brands, but not for me." With Legendary Brands Academy, everything is designed for you to take action and see transformation in real-time. You'll learn the step-by-step systems you can begin to implement today. So if you're ready to see real change, real results, and real Raving Fans for your brand, then you can check out Legendary Brands Academy here: www.LegendaryBrandsAcademy.com

----------

Sign up for our newsletter, and find more info on how we are building legendary brands at: www.SwozConsulting.com

Hosted on Ausha. See ausha.co/privacy-policy for more information.

Share this episode

Similar Episodes

84 | When Your Message Is About You, Your Audience Won't Grow

Apr 7, 2026 ·13m

83 | From Overwhelm to Crystal Clear: The 3-Step Process I Use When I'm Stuck

Mar 31, 2026 ·20m

82 | The Real Reason Your Marketing Isn't Working (It's Not Content)

Mar 17, 2026 ·16m

81 | STOP Second-Guessing Your Message: The One Question That Finally Breaks the Loop

Mar 10, 2026 ·13m

80 | How to Launch a Podcast for Your Personal Brand (Part 2)

Mar 3, 2026 ·29m

79 | How to Start a Podcast for Your Personal Brand (Part 1)

Feb 24, 2026 ·30m

Similar Podcasts

IMPACT DRIVEN BRANDING Rich Kozak This show shares the masterful keys to becoming "A Brand that IMPACTs Lives". It is a gift for individual entrepreneurs and business owners who see, hear, and feel "I need branding" yet are frustrated or even struggling with what branding means for them. It opens the door of HOW TO make your Brand come alive and attract those whose lives you really want to IMPACT. The show parallels the book & workbook, "IMPACT DRIVEN BRANDING: 7 Steps to Ensure YOUR Brand Impacts People's Lives, and the World," by Rich Kozak, author, speaker, heart-connecting coach and certified global branding consultant.This podcast uses the following third-party services for analysis: Chartable - https://chartable.com/privacy Brand Confidence for Creatives | Personal Brand, Clarity, Make an Impact, Marketing, Reduce Over Eugenia Woo, MBA | Brand & Marketing Strategist, Creator to Leader Do you feel stuck trying to build your brand and figure out a marketing strategy that actually works?Are you struggling to clarify your message or create content that feels true to you?Do you wish your business had a brand that feels like you, and a marketing plan that doesn’t burn you out?I’m excited that you’re here!This podcast will help you stop second-guessing your message and start showing up online with clarity, creativity, and confidence.This podcast will help you build a confident, cohesive brand and simplify your marketing so you can get your message out there without the hustle.Whether you’re launching a creative project, building a personal brand, or trying to show up more consistently, in each episode, I’ll guide you through the mindset shifts, messaging tools, and creative strategies you need to:– Get clear on what you want to say– Build Romance Your Tribe Podcast Janet Beckers How do you attract a tribe of loyal fans online who LOVE your brand? You know, those people who value what you do, pay without complaining, take action with your guidance and get great results? That's what The Romance Your Tribe Podcast is all about.* A mix of entertaining expert interviews, behind-the-scenes masterclasses with your host Janet Beckers, insightful panels and inspiring interviews with action takers from our own community in our monthly Tribe Spotlights.* Every episode gives you inspiration and practical action steps so you can create a tribe of loyal fans online who LOVE your brand. So you can work less, attract awesome customers from around the world and make a greater impact with your own online programs. CX Champions Your brand experience is made up of so many small moments. So every moment needs to be positive, personal and drive business performance. But how do you make the most of every touch point? And how do you exceed ever-rising customer expectations? CX Champions is an UNSCRIPTED masterclass on how YOU can stand out, think differently, and re-imagine what a Customer Experience could look like in a digital-first world. Join us to hear from top CX leaders in the world and they’ll champion every moment.

URL copied to clipboard!