Ep 266: The intersection of e-commerce and delivery

Roel Gevaers PhD, Professor in Last Mile Logistics and Supply Chain, University of Antwerp, joins me to talk about the intersection of logistics and e-commerce. We cover: Amazon building its delivery capabilities in Belgium Strategic decision-making behind Amazon selecting sites for new delivery stations bol.com's position as leader in the Belgian e-commerce market Last mile partnerships for bol.com, including acquisition of Cycloon E-commerce companies doing their own deliveries Positioning delivery stations for bike courier and cargo bike couriers Comparing bol.com with Amazon, including product range, fulfilment, subscription (i.e. Prime), and multi-lingual websites Speed of delivery in Belgium, including next-day and same-day How Amazon enters new markets Amazon delivery modes in Belgium - residential vs out-of-home Green delivery, including bpost's Ecozone project Restrictions on warehouse and fulfilment centre overnight operations Cross-border fulfilment from neighbouring countries Last mile as being an enabler for better customer experience and achieving green goals Trends to in-source delivery activities