Ep 272: DPDgroup e-shopper delivery research

Carmen Cureu, Market Research Director at DPDgroup, dives deep into DPDgroup's e-commerce customer and delivery research. The concept of "new commerce", and the new customer behaviours stimulated by the pandemic New categories of e-shoppers, and newcomers to online shopping Comparisons with China's e-commerce shopper profiles Basket diversification and what shoppers are buying online - including fresh food Opposite trends but with contradictions - DPDgroup's research into how people buy online and offline The second-hand market and environmental sensibilities How "sticky" is e-commerce post-COVID and against a background of some international uncertainty? Buying cross-border, including Chinese parcel volume trends and the factors driving cross-border trends Do customers know when they're buying cross-border? What do e-shoppers want in terms of the delivery experience? Speed, delivery places, and added value services. How do delivery preferences vary across different markets? Comparisons with Chinese e-shopper delivery preferences The rise of out-of-home delivery (delivery to a parcel shop/PUDO or parcel locker) in Europe Predictability of home delivery Sustainability in delivery and customers' desire for "green" deliveries Economical delivery, added-value, and sustainability E-commerce returns