Ep 274: Postal transformation and being customer-centric

Seamus Yendole, Chief Sales Officer at Reason Solutions, joins me to discuss preparing the post for the 21st century: The role of the modern post office in communities and in the broader economy Postal networks serving new demographics The need for the post to be consumer-oriented How the post can avoid having its lunch eaten The importance of communication in providing an excellent customer experience Delivering best-in-class delivery communications with customers The need for data and customisable technology Advantages of a modular approach to acquiring new postal and delivery technology Plugging the gaps in existing postal technology systems Affordable retail postal solutions Enabling legacy systems and new systems to communicate Postal operators' market share eroding because of poor customer experience Fiji Post's e-commerce delivery options Postal operators focusing on improving consumer satisfaction