Ep 28 - Sunil Patel and PJ Leslie | Don't Make Fun of Miata Lovers

Want to see growth at your shop? It's as simple as using Tekmetric. Learn more HERETurnkey Marketing has helped my shop's marketing in ways I could have never on my own. They can do the same for here. Try them out HEREElite Worldwide keeps me accountable and takes a look at how I run my buisness from an unbiased perspective. It's greatly helped my shop! Learn more about how they can help you too HERESunil Patel is the Founder and CEO of the best Shop Management Software in the industry - Tekmetric. PJ Leslie is a Miata lover like me and the Head of Business Development at Tekmetric. Today, Sunil tells me about the time when he owned a shop and an employee wrecked a customer's car. What happened next was CRAZY! 00:00 Don't Hate on Miata Lovers08:57 Building Tekmetric: From Challenges to Creation10:56 Industry Transformation and Shifting Demographics14:55 "Tekmetric Dominates Aftermarket Software"16:14 Strategic AI Integration Approach20:23 Enhancing Service with Detect Auto23:31 "Botched Car Lift Incident"26:10 Minor Damage, Customer Informed31:07 Transitioning from Trainual to Way We Do33:53 Streamlined Automotive Business Integration38:57 Empowering Leadership Approach40:28 "Smart Jobs Integration Needed"45:00 "Why-Based Training Benefits"47:35 Incremental Improvements Drive Success