Ep 284: Future of Posts with Escher CEO Brody Buhler

Escher Group CEO Brody Buhler deep dives into some of the major themes unearthed in Escher's Future of Posts 2022 research, including: The tale of two networks: delivery and retail Service models - including self-serve - in post offices Making delivery and retail networks work together Exploiting returns A problem for retailers - but an opportunity for posts Tailoring returns experiences Making returns via the post easier for consumers Collecting returns to compensate for falling letter volumes Omnichannel Streamlining customs declarations for cross-border parcels Optimising the customer experience Simplifying self-service Diversification Branching into grocery and local delivery Partner or do-it-yourself? Cross-border at the crossroads Regulatory changes hitting cross-border volumes Real-time calculation of customs duties and delivery times Cross-border returns