Ep. 29 - (Part 1) The Equation for Customer Success According to Gainsight w/ Peter Wride

What does professional services look like at Gainsight, THE customer success company? How does customer experience influence customer success? How do you get the best customer outcomes? On the latest episode of the Professional Services Pursuit podcast, we tackle all these questions and more as we talk with Gainsight’s Senior Vice President of Professional Services and Upgrades, Peter Wride. Other topics covered include:Peter’s journey to his current role and the most compelling reason why he joined a customer success companySome of Gainsight’s best practices for customer successAligning teams with the customer journey for a more cohesive experienceThe importance of the sales to service handoff What KPI’s Gainsight is measuring their services and deliveries byThe professional services onboarding process at Gainsight Hosted on Acast. See acast.com/privacy for more information.