Ep 295: IPC cross-border e-commerce shopper survey

Luke Lloyd, Head of Markets at the IPC, discusses some of the key findings from IPC's most recent Cross-border E-commerce Shopper Survey. How IPC surveys customers on their delivery preferences Reasons why consumers are overall buying less The value of free delivery E-retailers most used for most recent cross-border purchase Do consumers really know when they're buying cross-border? Importance of delivery speed Paying customs fees on cross-border purchases What triggers consumer complaints Consumer attitudes to sustainable delivery - including delivery speed Who pays for sustainable delivery? Consumer awareness of sustainability IPC's Sustainability Measurement and Management System (SMMS)