Ep 30: Josh Wagner - Navigating the waters: Scaling a lakefront service business

In this episode of Titan Talks, host Jonathan Stern interviews Josh Wagner, owner of Wagner’s Lift and Dock Shop, a leading boat lift and dock installation company in Southwest Michigan. Josh shares his journey from working for extra cash in 2008 to eventually taking over a business dealing with boat lifts and docks with his brothers. Despite early challenges, such as working in cold Michigan waters and handling heavy equipment, Josh’s determination and entrepreneurial spirit led him to grow and scale the business. Josh also highlights the role of a strong online presence, facilitated by Topline Pro, in expanding their customer reach and business operations. Josh envisions further growth while maintaining the commitment to excellence that has marked their journey so far. (00:00) - Introduction to Titan Talks with Josh Wagner (02:25) - Origin Story of Wagner’s Lift and Dock Shop (05:40) - Transitioning to Business Ownership (07:22) - Building the Wagner Team and Business Challenges (11:45) - Entrepreneurial Drive and Business Expansion (14:32) - The Impact of Equipment on Business Operations (17:08) - Learning and Growing through Mentorship (21:55) - Current Business Overview and Future Plans (25:07) - Embracing Digital Presence with Topline Pro (28:28) - Pricing Strategy and Business Growth (31:40) - Rapid Fire Round: Personal and Business Reflections