Ep 301: An Post and international parcels

David Spottiswood, co-founder of Hurricane, and Cyril McGrane, Director International Trade at An Post, discuss An Post's experiences in implementing HS codes for inbound and outbound international parcels. Why data is king in cross-border e-commerce delivery Governments no longer ignore cross-border e-commerce Ireland was an early adopter of cross-border data obligations How An Post approached changes to security and data, while trying to meet delivery service level obligations Working with the regulator, Customs, and global trading partners How C2C transactions differ to B2B or B2C international shipments Why posts have to help customers in lodging international parcels An Post's investment in facilities in Ireland Building infrastructure with An Post's retail post office counters Handling data before the parcel arrives in Ireland Airlines requiring data about shipments before accepting them Building systems to support outbound parcels and inbound international parcels Postal operators don't want parcels to come back! Impact on customer experience ICS2 An Post's international cooperation with other postal operators Non-compliance is no longer an option